Section 1: Terms & Conditions Overview
Welcome to Harry’s Products. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. These Terms apply to all visitors, users, and customers of our website.
These Terms set out the rules for using our website, placing orders, and interacting with our services, including shipping, returns, payment, and privacy. Please read them carefully before using our site. If you do not agree with any part of these Terms, you should not use our website.
Our company operates from Swakopmund, Namibia, and all transactions are governed by Namibian law. By using our site, you consent to this jurisdiction for any legal matters related to your use of our services.
Section 2: Privacy & Cookies
Privacy Policy
At Harry’s Products, we take your privacy seriously. We collect and process the following types of customer data when you use our website:
- Name
- Email address
- Shipping information
- Payment information
This information is used solely to process your orders, communicate with you regarding your purchases, and provide a smooth shopping experience.
We do not share your personal information with third parties, except for our shipping partner, DHL, to fulfill your orders. Your data is stored securely and handled in accordance with applicable privacy laws.
Cookies
Our website uses cookies, tracking, and analytics tools to enhance your experience, analyze site traffic, and improve our services. Cookies are small files stored on your device that help us remember your preferences and interactions with our website.
By using our site, you consent to the use of cookies. You may manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
Section 3: Shipping & Delivery
All orders placed on Harry’s Products are shipped via DHL. Shipping is available to the regions supported by DHL, and customers are responsible for any shipping fees, which will be calculated and displayed by DHL at checkout.
Shipping Process
- Orders are processed once payment has been confirmed.
- DHL will provide delivery estimates and any applicable shipping charges at checkout.
- Customers are responsible for ensuring that the shipping address provided is accurate and complete.
Delivery Times
Delivery times vary depending on your location and DHL’s shipping schedules. Estimated delivery times will be provided during checkout. Harry’s Products is not liable for delays caused by the shipping carrier.
Section 4: Returns & Refunds
At Harry’s Products, we want you to be satisfied with your purchase. If there are any issues with your order, you may request a refund or return under the following conditions:
Eligibility
- To qualify for a refund, you must record the unboxing process of your order.
- Any problems with the product must be reported via email to admin@harrysproducts.com, along with the unboxing record.
Return Requests
- Refund or return requests must be submitted within 14 business days of order confirmation.
- If your request is accepted, return shipping will be at the customer’s own cost.
Refund Process
- Once the returned item is received and inspected, a refund will be issued using the same payment method used for the purchase.
- Refunds may take several business days to process depending on your bank or payment provider.
Section 5: Payment & Pricing
Payment Methods
All purchases on Harry’s Products can be paid using credit or debit cards. Payments are processed securely through our payment gateway to protect your financial information.
Pricing
- All prices listed on the website are in Namibian Dollars (NAD) and are subject to change without prior notice.
- While we make every effort to display accurate pricing, errors may occasionally occur.
Taxes
- Prices may or may not include applicable taxes. Taxes will be calculated and added during checkout according to the applicable law for your region.
Handling of Pricing Errors
- In the event of a pricing error on the website, Harry’s Products reserves the right to cancel orders or correct the price.
- Customers will be notified if a pricing error affects their order, and any payments made will be refunded if necessary.
Section 6: User Requirements & Account Terms
Age Requirements
There is no minimum age requirement for purchasing from Harry’s Products, provided that the payment method used is authorized.
Account Creation
- Creating an account is not required to make a purchase.
Prohibited Actions
There are no specific prohibited actions outlined for using the website. Users are expected to interact responsibly and provide accurate information when placing orders.
Section 7: Disclaimers & Limitations of Liability
While Harry’s Products strives to provide accurate information and a seamless shopping experience, we do not guarantee that the website or its content will be error-free or uninterrupted.
- The company is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.
- We are not responsible for delays or issues caused by our shipping partner, DHL, once an order has been handed over for delivery.
- All products are sold “as is”, and the company makes no warranties beyond those expressly stated on the product pages or during checkout.
Section 8: Conclusion & Contact Information
Thank you for reviewing the Terms & Conditions of Harry’s Products. By using our website, you acknowledge that you have read, understood, and agreed to these Terms.
If you have any questions, concerns, or need further clarification regarding these Terms & Conditions, please contact us.
We encourage all customers to review these Terms periodically, as they may be updated from time to time. Continued use of the website after any changes constitutes acceptance of the revised Terms & Conditions.